Legal

FutgenSoft (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy explains what data we collect, why we collect it, and how it is used when you interact with futgensoft.com (“Site”) or use our services, applications, or technologies (collectively, “Services”).

1. Information We Collect

a. Account Information

When you create an account, purchase Services, or contact us, we may collect:

• Name, address, phone number, email address, company name.

• Billing/payment details (processed securely by third-party providers).

• Login credentials (username/password).

• Support requests and related records.

Legal Requirement: Some information (e.g., billing data, domain registration details) is contractually or legally required to deliver Services, comply with financial regulations, or verify your identity.

b. Site & Device Usage

• IP address, browser type, operating system, and device identifiers.

• Cookies and session data to improve user experience.

• Website analytics (e.g., pages visited, time spent, referring URL).

c. Information from Third Parties

We may collect additional data through trusted third-party services such as analytics providers, payment processors, or marketing partners.

2. How We Use Your Information

• To provide and manage Services you purchase.

• To process transactions and send order confirmations.

• To deliver customer support and account notifications.

• To improve our Site, Services, and user experience.

• To send important service communications (mandatory).

• To share promotional offers, updates, and news (optional, unsubscribe anytime).

• To comply with legal, regulatory, and contractual obligations.

3. Emails & Communications

• Required emails: We may send service notices, renewal reminders, invoices, or legal updates (cannot be opted out).

• Service communications: Updates about your account, changes to our platform, or security alerts.

• Promotional communications: Special offers, newsletters, or new features. You can unsubscribe at any time.

4. Sharing & Disclosure of Information

We do not sell your personal information. We may share limited data in the following cases:

• With service providers (e.g., hosting, payment, analytics) under strict confidentiality.

• With legal authorities, if required to comply with applicable law, subpoenas, or government requests.

• In the event of a business transfer (e.g., merger, acquisition, or sale).

• To protect rights & security of FutgenSoft, our customers, or the public.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tools to:

• Remember login sessions and preferences.

• Analyze site performance and visitor behavior.

• Improve security and prevent fraud.

You may manage cookies in your browser settings. Some features may not function properly if cookies are disabled.

6. Data Retention & Deletion

• We retain personal data only as long as necessary for business, legal, or contractual obligations.

• When your account is closed, information may remain in a “deactivated” state to resolve disputes or comply with legal retention rules.

• Upon request, we will delete or anonymize your personal data, except where retention is required by law.

7. Security of Your Information

We implement industry-standard security measures, including encryption (SSL), firewalls, and access controls, to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Privacy Rights

Depending on your location (e.g., GDPR, CCPA, LGPD), you may have the right to:

• Access, correct, or update your information.

• Request deletion of your personal data.

• Restrict or object to processing.

• Withdraw marketing consent.

• Request a copy of your data (data portability).

To exercise your rights, contact us at [Your Email].

9. Children’s Privacy

Our Services are not directed to children under the age of 13 (or applicable minimum age in your region). We do not knowingly collect personal data from minors.

10. International Data Transfers

If you use our Site outside of [Your Country], your information may be transferred and processed in countries where our servers or third-party providers operate. By using our Services, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. In case of significant changes, we may notify you via email or dashboard alerts.